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Definitions
“We” means ByteSupport.
“Customer” means the user of this website and the client
of ByteSupport.
“Website” means this site, www.bytesupport.co.uk.
Privacy Policy
Data protection
We are committed to protecting your privacy and maintaining the security of any personal information received from you. We shall treat all such information as confidential. We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. We strictly adhere to the requirements of the data protection legislation in the UK. We will retain some customer details relating solely to the job in a secure location on paper and electronically for quality purposes.
Accessing your Data
We do not collect information about you except when you specifically and knowingly provide it. We will provide you with all of the details that we hold about you upon request. We reserve the right to charge a £5 administration fee for this process. If you would like to request this information please use the form on the contact me page. No software or data will be copied from the customer's PC unless it is necessary to complete the job.
PC Data backups
Remote storage devices may be connected to your PC to load software and, with prior agreement from the Customer, to backup data in exceptional circumstances. These data backups will be encrypted and securely deleted on completion of a job.
Cookies
The Website does not use cookies.
Terms and conditions
Products
Prices and specifications for products proposed in job quotations are estimates only. The actual hardware/software supplied may differ in specification and/or price due to availability from suppliers. Any hardware items supplied will be warranted for 12 months, unless specifically stated, from the date of invoice and must be used appropriately and remain unmodified or resold.
Waste Electrical and Electronic Equipment (WEEE) 2006 directive
Under this legislation, all retailers and distributors of electrical goods are required to provide a free 'take-back' service to non business customers who purchase a new electrical product. We will therefore take responsibility for the costs of collection, treatment and recovery of any equipment being replaced on a like-for-like basis.
Warranty of work
Work carried out is warranted for 30 days from the date of invoice. Should the Customer experience any problems directly relating to any of the work carried out on the job, remedial work will be carried out free-of-charge.
Exclusions: Hardware faults; Existing problems undisclosed to ByteSupport; Malware re-infection from off-PC sources; Damage to OS, programs and data resulting from Customer actions.
Software
It may be necessary to install software onto the Customer's PC in order to carry out work. Only appropriate and previously tested software will be used. In most cases this software will be uninstalled on completion of the job. A list of any software loaded can be made available on request.
Payment Terms
Payment will be due on completion of the job and can be cash, guaranteed cheque or via a PayPal account. If a cheque is not cleared by the bank, you will be liable for an additional administrative charge of £20.
Our Expectations
Equipment supplied by the Customer, unless specifically stated, should be in good working order. The Customer is obliged to ensure that the working conditions provided on their premises or home are safe. We expect to deal with a responsible adult and we reserve the right to refuse work.
Advice
The advice contained within the Website shall not be used by you as the sole source or relied upon in making or refraining from making, any decision.
Changes To the Website
We reserve the right to change or remove the Website or any part of it without notice and you confirm that We shall not be liable to you for any such change or removal. Your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
We do not guarantee that the functions contained within or availability of the Website will be error free or uninterrupted, that defects will be corrected, or that this site or the server that hosts it are free of harmful code or viruses.
Links to third party websites
The Website includes links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.
Copyright
All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to ByteSupport Limited or otherwise used as permitted by law.
In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without written permission.
Acceptance Of Terms
Your access to and use of the Website is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.
Disclaimer
The Website is provided 'as is', without any representation or endorsement made and without warranty of any kind whether express or implied, including, but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, completeness and accuracy.
In no event will we be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use, of data, or loss of profits, arising out of or in connection with the use of the Website, or reliance on its content.
We cannot guarantee the link between your computer and the Website as totally secure. Therefore despite our best efforts to protect any data sent to us we cannot guarantee its security and any information which you transmit to us is transmitted at your own risk.
Governing law
These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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